- In such cases, the order will be cancelled and the money will be refunded to you within 10-15 business days after the cancellation request.
We do not accept order cancellation once they are shipped.
- For payments done through credit/debit cards or net banking, the refund is processed to the same account from which the payment was made, within 15-30 business days of receiving the cancellation request.
- In addition, we also provide the hassle-free option of refund through Vert account, which can be used during future purchases.
Discount vouchers or referral points are intended for one-time use only and shall be treated as used even if you cancel the order.
We do not offer return service on our purchased products.
Our shipments go through rigorous quality check processes before they leave our warehouse. However in the rare case that your product is damaged during shipment or transit, you can request for a replacement.
- Step 2: Kindly share an image of the product and the invoice for our reference.
- Step 3: Once we receive the picture, the customer care will get in contact the customer and after necessary checks initiate the exchange process within 2-4 days. The exchanged product should reach the customer in 7-10 business days.